Online psychotherapy provides excellent opportunities to increase accessibility of high quality counselling for those with mobility impairments, who live in more remote communities, and during times of public health crises such as during COVID-19. Online therapy has been a subject of research for more than a decade and has been deemed to be an effective mode of service delivery. To assist you in beginning online therapy, please take a moment to review the information below.


  • A device with an internal or external camera.

  • Access to an internet connection with sufficient speed to stream video.

  • A quiet and confidential space from which you feel comfortable speaking to a counsellor.


We currently use a platform called Owl Video Therapy, with servers located exclusively in Canada. Owl Video Therapy is compliant with PHIPA (the Personal Health Information Protection Act) and uses encryption to protect your data while it is being transmitted and stored.


To maximize your privacy during an online session, please consider the following:

  • Situating yourself in a room with a closed door (e.g. office, bedroom, bathroom). 

  • If others are present in your home, consider playing music or TV outside the room you are in to mask the sound of your voice.

  • Using headphones will prevent others from hearing your therapist’s responses

  • All counselling staff will be working from a space where your voice will not be overheard by others in their vicinity.

  • While it is preferred for clients to have privacy and quiet for their sessions, this is not always possible if you are a caretaker to young children or an unwell family member. If you have dependents home during your session, please notify your therapist. Your therapist may recommend changes in your typical format or topics of discussion in order to support your well-being while taking into account the well-being of those in your environment.