How do you protect my privacy and confidentiality?


We respect your privacy and the confidentiality of all material that you share with your counsellor. All information is collected, stored, and destroyed in compliance with Ontario’s Personal Health Information Protection Act (PHIPA).


In some situations, we may need to be in contact with your health care providers in order to establish a Circle of Care and provide you with coordinated services. In these circumstances, and in accordance with PHIPA, we will share with your care giver(s) only such information as is necessary for your assessment or treatment.  However, you may at any time expressly request that we not share specific information with a particular care provider.


There are exceptions when we may need to breach confidentiality:


1) If you intend to harm yourself or another person in the immediate future.


2) If there is a reasonable suspicion that a child (any individual up to their 16th birthday) is at risk of emotional and/or physical neglect or emotional, physical and/or sexual abuse, we are required by law to report this to the Children’s Aid Society immediately.


3) If you are involved in a court case and the judge thinks that counselling history is relevant to the case, your file may be subpoenaed.


4) If you have a complaint about a regulated health professional (including, but not limited to: doctor, nurse, psychologist, chiropractor, or massage therapist) with respect to inappropriate sexual behaviour towards you, and you provide us with that individual’s name, we are required to report this complaint to their regulatory body.


We welcome any questions you may have about our policies and practices in maintaining your privacy and confidentiality.